Shipping Information:
- We offer shipping services exclusively within Egypt.
- All orders are processed and shipped within 3 to 5 business days from the date of purchase.
- Shipping fees are calculated based on your shipping address. You will see the shipping cost at checkout.
Return and Refund Policy:
We want to ensure your satisfaction with every purchase you make from ESLA. Please read our return and refund policy carefully.
Return for Items Within 14 Days:
If you are not completely satisfied with your purchase, you can return the item(s) within 14 days from the delivery date.To be eligible for a return, the item(s) must be in their original condition, with all tags and labels intact.please get in touch with our customer support team to initiate the return process. You can reach us at Customer Support Email: support@esla-store.com / 01284291136Once your return is approved, you will receive instructions on returning the item(s).Upon receiving the returned item(s) in good condition, we will issue a refund to your original payment method, excluding shipping charges.
Inclusivity:
We create fashion that caters to diverse styles, occasions, and women from all walks of life
More than a fashion brand, ESLA is a celebration of femininity and self-expression. We're honored to be part of your style journey and committed to creating pieces that make you feel your most beautiful, confident self.
Shipping & Returns
Delivering Elegance, Hassle-Free
Shipping Information
We currently ship exclusively across Egypt with transparent pricing.
- Service Area: Exclusively within Egypt
- Processing Time: Orders ship within 3–5 business days after purchase
- Shipping Costs: Calculated based on your address and displayed at checkout
Returns & Refunds
We want you to love every piece. Here's how we make it right.
Standard Returns (14 Days)
- Items must be unworn, tagged, and in original condition
- Contact our support team to initiate your return
- Refund issued to original payment method (shipping fees not included)
Defective Items (30 Days)
- Free return or replacement for damaged or flawed items
- Choose refund or replacement after our quality inspection
- Refunds processed within 5 business days after return
Important Notes
- No returns for items showing wear, damage, or missing tags
- We reserve the right to refuse returns that don't meet our conditions
Questions? We're Here to Help
Reach out to our support team for any questions about shipping or returns.