Customer care

Shipping & Delivery

What to expect when your ESLA order is on its way.

Delivery time

Standard delivery takes 3–7 business days.

Shipping fees

Shipping fees vary by governorate. The fee for your address is shown at checkout before you pay.

Free shipping

Orders of EGP 4,000 or more ship free, including orders of exactly EGP 4,000.

Before you accept delivery

Orders cannot be inspected before you accept delivery.

Need to return or exchange an item? See Returns & Exchanges.

Returns & Exchanges Contact customer service