Privacy Policy

Last Updated: June 1, 2023

Introduction

At ESLA, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our site, you consent to the data practices described in this policy.

Data Collection

Personal Data

We collect the following personal information:

• Full name, email address, phone number, and shipping/billing addresses
• Payment details (processed securely through third-party payment processors - we never store raw credit card numbers)
• Order history and purchase preferences
• Communication preferences

Technical Data

We automatically collect the following technical information:

• IP address and location data
• Browser and device information
• Cookies and usage data
• Referral source

Purpose of Processing

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Personalizing your shopping experience
• Improving our website and services
• Marketing communications (only with your explicit consent)
• Complying with legal obligations

Data Sharing

We may share your information with:

• Service providers (payment processors, shipping companies)
• Legal authorities when required by law
• Business partners in case of mergers or acquisitions

We implement strict data protection agreements with all third parties who process your data.

Data Retention

We retain your personal data for:

• Order information: 7 years for legal and tax purposes
• Account information: As long as your account remains active
• Marketing preferences: Until you withdraw consent

Security Measures

We implement appropriate security measures to protect your data:

• SSL/TLS encryption for all data transmissions
• Strict access controls and authentication procedures
• Regular security audits and vulnerability assessments
• Employee training on data protection

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to processing
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing at any time

To exercise these rights, please contact us using the information below.

Cookies Policy

Our website uses cookies to enhance your browsing experience:

• Essential cookies: Required for website functionality
• Analytical cookies: Help us understand how you use our site
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings or our Cookie Settings tool.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes indicates your acceptance of the updated policy.