Exchange & Refund Policy

Eligibility Criteria

• Only products purchased directly from esla-store.com qualify for our exchange and refund policy.
• Items must be in their original condition with all tags attached, unworn, and in the original packaging.
• Sale items marked as "Final Sale" are not eligible for return or exchange.
• Intimate apparel, jewelry, and accessories cannot be returned for hygiene reasons unless defective.

Return Timeframes

We offer:

• 14-day window for standard exchanges and refunds from the date of delivery.
• 30-day protection for items that prove to be defective in material or workmanship.

Return Process

To initiate a return or exchange:

1. Contact our Customer Care team via email or phone with your order number and reason for return.
2. Once approved, you'll receive return instructions and a return authorization.
3. Package your item securely in its original packaging if possible.
4. Ship your return using a trackable shipping method to the address provided.
5. Our team will inspect the returned items upon receipt.
6. If approved, exchanges will be processed immediately, and refunds will be issued within 5 business days.

Financial Terms

• Customers are responsible for return shipping costs for standard returns.
• ESLA will cover return shipping costs for defective or incorrectly shipped items.
• Refunds will be issued to the original payment method used for purchase.
• Original shipping costs are non-refundable unless the return is due to our error.
• Refunds typically appear in your account within 5-7 business days after processing, depending on your financial institution.

Defective Items

For defective items:

• Please provide clear photos of the defect when contacting customer service.
• Defective items can be returned within 30 days of receipt.
• ESLA will cover return shipping for defective merchandise.
• You may choose between a replacement (subject to availability), store credit, or a full refund including original shipping costs.