After the payment is authorized, you will receive an email with the order number. From this moment on, you can check the order status in the section “My Orders”.  Once shipped, you will receive a warehouse dispatch confirmation email that will include a tracking link. With this link you can know the status and location of your order at any time. 

Collect in store: You will receive an SMS/Email notification when the order has arrived at the store you selected at the time of purchase. From this moment, you have 15 days to collect it.

Delivery times depend on the type of delivery selected. We offer the following types of delivery:

• Standard home: 3 – 5 working days – 69 EGP (FREE for orders over 1,299 EGP)

These deadlines are approximate, we will confirm the estimated delivery date in the purchase process.

Delivery periods are understood to begin 24 working hours following the date of purchase. Weekend and public holidays are excluded from delivery periods. National, regional and local holidays are respected, as well as those of the market where our warehouse/logistics centre is located. 

During sales or promotion periods and special campaigns, deliveries could have a delay. In addition, store delivery may not be available. Potential delays in delivery can occur for several reasons, such as the customisation of products, unforeseen circumstances, force majeure and when the delivery area is a rural or remote area. 

Unless there are circumstances arising from customisation of the products, or unexpected or extraordinary circumstances occur, we will send you the order within the time indicated on the website for the selected delivery method, and in any event, within the maximum period of 30 days from the date of the Order Confirmation. If, after the established deadline, you have not received your package, contact our Customer Service Department.