Shipping Information:

  • We offer shipping services exclusively within Egypt.
  • All orders are processed and shipped within 3 to 5 business days from the date of purchase.
  • Shipping fees are calculated based on your shipping address. You will see the shipping cost at checkout.
Return and Refund Policy:

We want to ensure your satisfaction with every purchase you make from ESLA. Please read our return and refund policy carefully.

Return for Items Within 14 Days:
  • If you are not completely satisfied with your purchase, you can return the item(s) within 14 days from the delivery date.
  • To be eligible for a return, the item(s) must be in their original condition, with all tags and labels intact.
  • please get in touch with our customer support team to initiate the return process. You can reach us at Customer Support Email: [email protected] / 01284291136
  • Once your return is approved, you will receive instructions on returning the item(s).
  • Upon receiving the returned item(s) in good condition, we will issue a refund to your original payment method, excluding shipping charges.
Return for Defective Items Within 30 Days:
  • If you receive a defective item, please notify us within 30 days of delivery.
  • We will arrange for the return of the defective item(s) at our expense.
  • Upon receiving the defective item(s), we will inspect them and provide you with a refund or send a replacement item, based on your preference.
Additional Information:
  • Refunds will be processed within 5 business days after we receive the returned item(s).
  • Please note that any item(s) that show signs of wear or damage, or are not in their original condition, will not be eligible for a refund.
  • ESLA reserves the right to refuse returns that do not comply with our policy.
Contact Us:

If you have any questions or need assistance with a return, please feel free to reach out to our customer support team at [email protected] / 01284291136 We are here to help you.
Thank you for choosing ESLA for your fashion needs. We appreciate your trust in us.