We accept the following payment methods:
- VISA
- MasterCard
- Cash On Delivery
- Mobile Wallets
The card details you provided will be processed with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions. Credit cards shall be subject to authorizations and checks by their issuing entity, but if this entity does not authorize the payment we shall not be held responsible for any delay or failure to deliver, and we shall not be able to formalize any contract with you.
In the event that your card is rejected, it could be for the following reasons:
- The card may have expired. Check that your card has not surpassed the expiry date.
- The card may have reached its credit limit. Check with your bank that the card has not exceeded its credit limit.
- The details entered may be incorrect. Check that you have filled in all the required fields correctly.
When paying for an order by card, your bank may withhold the order amount.
For purchases made with a debit card, it will be automatically unblocked in an estimated period of 6 to 8 days. For purchases made with a credit card, it will be automatically unblocked in a period of up to 30 days depending on the bank.
This is part of a usual procedure by banks to ensure the charge is viable. For this reason, they retain the amount in question from when the order is received until the charge is made by ESLA. In some cases, the unblocking of the retention can overlap with the actual charging of the order. This incident is completely unrelated to ESLA and is due to the existing operations between banks and card issuers. In these cases, we recommend that you contact your bank to expedite the release of the pre-authorisation.
ESLA charges the order once it’s shipped. This means that if, for any reason, we are unable to send any of the items in your order, there will be no charge to your account for the corresponding amount.
