If you need to change the delivery address, we suggest you contact our Customer Service Department in the “Contact” section as soon as possible. We wish to inform you that any change of address after sending the order can cause a delay in delivery of at least 48 hours (business days).
If you wish to cancel an order that has just been processed, you have to log in to your account, select “My Orders” and, within the order you want to cancel, select this option.
- The “cancel order” function will be active as long as your order is not yet ready. If it is not active, it means that it is no longer possible to cancel it.
- Once cancelled, you cannot go back, but you can always place a new order.
- You can make modifications, but only for the same item/reference, by colour and/or size, provided that it does not exceed the initial amount and the items are available.
- It is not possible to add items; they can only be modified (size or colour) or removed.
Adding items to the shopping basket without completing the purchasing process does not constitute a reservation. The price and availability of the products stored in the basket are subject to changes. You’ll find the most recent price of each product in the basket.
Once you have added all the items you want to buy to the basket, the next step will be to process the order as a registered or unregistered user and make the payment. To do so, you must follow the steps of the purchasing process, filling out or verifying the information requested in each step. Additionally, during the purchasing process, you will be able to modify the details of your order before making your payment.
With Quick Purchase you can process an order without the need to enter the shipping, billing and payment information for each purchase. You can select this option after entering the payment information, selecting “Save details for future purchases” and accepting the purchase conditions.
You can change the Favourite Card associated with Quick Purchase in the “My Account” section, selecting “Payment Methods”. Quick Purchase is not applicable for orders without registration.
If you have any questions during the purchase process, contact our Customer Service Department to help you complete your order.