This Exchange and Refund Policy (“Policy”) outlines the procedures and guidelines for exchanges and refunds of products purchased from the ESLA e-commerce website (“we,” “us,” or “our”). Please read this Policy carefully before making a purchase, as it governs your rights and responsibilities regarding exchanges and refunds.

  1. Eligibility for Exchange and Refund:

  • To be eligible for an exchange or refund, you must have purchased the product directly from our website.
  • Exchanges and refunds are only applicable for products within their respective eligibility periods, as outlined below.

  1. Exchange and Refund Periods:

  • Exchange Period: You may request an exchange for an item within 14 days from the date of delivery.
  • Refund Period: You may request a refund for an item within 14 days from the date of delivery. Additionally, if you receive a defective item, you may request a refund within 30 days from the date of delivery.

  1. Conditions for Exchange and Refund:

  • To be eligible for an exchange or refund, the item(s) must be in their original condition, with all tags, labels, and packaging intact.
  • For a refund, the item(s) must meet the eligibility criteria specified in our Return and Refund Policy.

  1. How to Request an Exchange or Refund:

  • To initiate an exchange or refund, please contact our customer support team at [Customer Support Email/Phone].
  • Provide your order number, details of the item(s) you wish to exchange or refund, and the reason for the request.
  • Our customer support team will guide you through the process and provide instructions for returning the item(s).

  1. Exchange Process:

  • Once your exchange request is approved, we will provide instructions on returning the item(s).
  • Upon receiving the returned item(s) in good condition, we will process the exchange, and the replacement item will be shipped to you.

  1. Refund Process:

  • If your refund request is approved, we will provide instructions on returning the item(s).
  • Upon receiving the returned item(s) in good condition, we will process the refund to your original payment method, excluding shipping charges.

  1. Return Shipping Costs:

  • Customers are responsible for the cost of returning items for exchange or refund, except in cases of defective items.

  1. Defective Items:

  • If you receive a defective item, please notify us within 30 days from the date of delivery. We will arrange for the return of the defective item(s) at our expense.
  • Upon receiving the defective item(s), we will inspect them and provide you with a refund or send a replacement item, based on your preference.

  1. Contact Us:

  • If you have any questions or need assistance with an exchange or refund, please feel free to reach out to our customer support team at [email protected] / 01284291136 We are here to assist you.

  1. Changes to Policy:

  • We may update this Exchange and Refund Policy periodically. Any changes will be posted on our website, and the date of the latest revision will be indicated.

By making a purchase from ESLA, you acknowledge that you have read, understood, and agree to be bound by this Exchange and Refund Policy.